Support Ticket

Before you fill in this form

In order to serve you quickly and efficiently, we kindly ask you to complete the form below. This allows us to immediately have the correct information regarding your installation.

FAQ

Can Eniris integrate new devices?

Yes, please use the following form: https://eniris.io/device-integration-request/

Where do I find the manual of SmartgridOne?

See: https://stonly.com/guide/nl/controller-setup-van-a-tot-z-lLW8rz2fCw/Steps/2959562

Where can I find the status of the platform and underlying services?

https://isitup.eniris.be/status/all

Where can I find all legal documents?

https://support.eniris.io/kb/guide/en/legal-pMPwKC69EV/Steps/3508909

Onboarding

Request an account

This form helps you request an account for SmartgridOne, SmartgridX, the APP, Eniris BMS, or other products and services provided by Eniris.

See: https://eniris.io/request-an-account/

Onboarding Form for projects related to SmartgridOne

See: https://eniris.be/nl/onboarding-form/

Onboarding Form Dexter

See: https://eniris.io/inkoppeling-met-dexter/

Onboarding Form Edmij

See: https://eniris.io/inkoppeling-met-edmij

Onboarding Form Yuso

See: https://eniris.io/inkoppeling-met-yuso/

Onboarding Form Cloud Controller

See: https://eniris.io/onboarding-cloud-controller/

Support Ticket Form

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Company Name

First name and surname

You have a question about

Description of your installation

What is your invoice number?

Energymeter brand + type

(battery or PV) Inverter brand + type

Serialnumber of the controller (starting with OM...)

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Upload the screenshots that demonstrate the problem

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Describe the problem

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Describe the problem

Did you read our installers manual? https://stonly.com/sl/nl/95f97baf-f6bc-486c-b622-e3b98da53678/Steps/2933938,2933953,2960286,2959562

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FAQ

Onboarding

Support Ticket Form

Contact us

Info (Belgium & International)

Info (Netherlands)

Info (Germany)

Technische Support (eerst een ticket aanmaken via https://eniris.be/nl/support/ )

sales@eniris.io

info@eniris.io